Refund and Returns Policy - Tikka Armory USA

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Due to the nature of our products and legal regulations, several types of goods are exempt from being returned.

Additional non-returnable items:

Firearms (except defective or damaged upon receipt)
Ammunition, powder, primers, and reloading components
Special orders or custom items
Items not in original condition with all packaging
Items returned without prior authorization

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer without contacting us first.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5-10 business days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at sales@tikkaarmoryusa.com.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@tikkaarmoryusa.com and we will provide return authorization and instructions.

Defective or Damaged Items

If you receive a defective or damaged item:

Contact us within 48 hours of delivery at sales@tikkaarmoryusa.com
Provide photos of the damage or defect
Include your order number and item details
We will provide a return authorization and replacement instructions

Firearm Returns/Repairs

For defective firearms:

Contact us immediately – do not attempt repair yourself
We will arrange for return to manufacturer or our facility
Repairs are handled by manufacturer warranty service
We will coordinate with you throughout the repair process

Shipping Returns

To return your product, you must first receive a Return Authorization Number from us. Once authorized, mail your product to:

Tikka Armory USA
15474 93rd St N
West Palm Beach, FL 33412

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

We recommend using a trackable shipping service or purchasing shipping insurance for returns. We don’t guarantee that we will receive your returned item if not properly tracked.